Returns and exchanges

We hope that you are happy with your purchases, however if for any reason you would like to exchange or return your items you can do so as long as they are in original condition, unworn and in the original purple organza packaging. We are committed to ensuring you are completely satisfied with your purchase every time you shop with Mio Pelo.com. If for any reason you are not satisfied with any of the products purchased from us, simply return the item or items to us in their original condition within 14 days of receipt.

Exchanges and refunds can be issued providing the item or items are in a suitable, saleable condition. Hair extensions must be in the original, saleable condition with all packaging intact. Hair products must not have been used or handled (e.g. packets opened, brushed, worn, labels removed etc, for health and hygiene reasons). All returned items must be in original packaging. No refund will be given if the hair products have been used (e.g. hair products removed from the packaging).

Returns and exchanges are accepted within 14 days after delivery. Postal charges will not be refunded for unwanted goods. We may refuse a refund if any goods are returned in un-saleable/un-re-saleable condition and are not faulty.

Please note: Postage will be charged for all returns and exchanges except quality issues. We ARE NOT liable for any responsibility for returned goods sent back. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please make sure to include a copy of the original invoice/receipt that has the order number on and put a brief note for return reason. It may delay your refund/exchange process if you do not include them.